Customer Service Retention Representative

Our firm combines our mission, vision, and passion for customer service, integrity and value in all we do. If you're looking for a company with solid growth plans, years of stability and a casual work environment, then look to join the team at our Customer Service Call Center:

Member Retention Representative

We are looking for an individual who thrives in dynamic, production based call center environments. This is a hands-on position with strategic importance. If you are driven, energetic, and a team player that is ready to bring customer service to the next level, we have a position for you. Come join our team.

Job Responsibilities

Receive inbound retention calls from current customers in a high intensity call center environment
Utilize proactive persuasive/retention skills to turn requests to cancel into save opportunities
Educate customers on membership features, offerings, billing and charges to retain customer
Acts with urgency to meet and resolve customers' needs and problems
Exercise creative negotiation skills to motivate customers to continue using service
Ensures customer issue follow-up is completed on time and accurately
Handles escalated issues and act as a role model in terms of Customer Service, follow-up, expectation setting with customers and closure of issues
Achieve monthly key performance metrics, individual production standards and team-based production standards
Makes fact-based decisions, but exercises creativity

1+ years experience in call center customer service, retention or sales
Excellent communication skills, both written and verbal
Strong organizational, reporting, data entry, time management, and follow-up skills required
Proficient in Word, Excel, and Call Center systems
Ability to connect with people, empathize with them and offer viable solutions to their concerns
Proven ability to make effective decisions
Ability to multi-task and meet critical deadlines
Experience and ability to manage through rapid and dramatic changes
Flexibility in shifts/hours
Regular, consistent and punctual attendance.
Stable work history
Bilingual language skills a plus

If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today.
Note: Candidates must live in or be willing to drive to the far west suburbs.
We are an Equal Opportunity, Drug Free Employer

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